The use of services from SecureOnlineHosting.com / The Real Market
Investors, Inc. [hereafter referred to as "SecureOnlineHosting.com"]
constitutes agreement to these terms.
1.) Account Setup / Email on file
We will setup your account after we have received
payment and we and/or our payment partner(s) have screened the order(s) in case
of fraud. It is your responsibility to provide us with an email address which
is not @ the domain(s) you are signing up under. If there is ever an abuse
issue or we need to contact you, the primary email address on file will be used
for this purpose. It is your responsibility to ensure the email address on file
is current or up to date at all times.
If you have a domain name registered
with SecureOnlineHosting.com, it is your responsibility to ensure that the
contact information for your domain account and your actual domain name(s) is
correct and up-to-date. SecureOnlineHosting.com is not responsible for a lapsed
registration due to outdated contact information being associated with the
domain. If you need to verify or change this information, you should contact
our sales team via email. Providing false contact information of any kind may
result in the termination of your account.
Our transfers team will make every effort to help you
move your site to us. However, transfers are provided as a courtesy service,
and we can not make guarantees regarding the
availability, possibility, or time required to complete an account transfer.
Each hosting company is configured differently, and some hosting platforms save
data in an incompatible or proprietary format, which may make it extremely
difficult if not impossible to migrate some or all account data. We will try
our best, but in some cases we may be unable to assist you in a transfer of
data from an old host.
Please contact a member of the transfers department with specific details to
receive a price quote or send an email to email@example.com
services provided by SecureOnlineHosting.com may
only be used for lawful purposes. The laws of the State of California,
and the United States of America apply.
The customer agrees to indemnify and hold harmless SecureOnlineHosting.com
from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is
prohibited. This includes but is not limited to unauthorized copying of music,
books, photographs, or any other copyrighted work. The offer of sale of any
counterfeit merchandise of a trademark holder will result in the immediate
termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access
to the material disabled. Any account found to be in repeated violation of
copyright laws will be suspended and/or terminated from our hosting. If you
believe that your copyright or trademark is being infringed upon, please email firstname.lastname@example.org
with the information required.
Using a shared account as a backup/storage device is not permitted,
with the exception of one cPanel backup of the same
account. Please do not take backups of your backups.
Examples of unacceptable material on all Shared servers
- IRC Scripts/Bots
- Proxy Scripts/Anonymizers
- Pirated Software/Warez
- Image Hosting Scripts
(similar to Photobucket or Tinypic)
- IP Scanners
- Mail Bombers/Spam Scripts
- Banner-Ad services
(commercial banner ad rotation)
- File Dump/Mirror Scripts
(similar to rapidshare)
- Commercial Audio Streaming
(more than one or two streams)
- Escrow/Bank Debentures
- High-Yield Interest Programs
(HYIP) or Related Sites
- Investment Sites (FOREX, E-Gold
Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale of any controlled
substance without prior proof of appropriate permit(s)
- Prime Banks Programs
- Lottery/Gambling Sites
- Hacker focused
- Sites promoting illegal
- Forums and/or websites that
distribute or link to warez/pirated/illegal
- Bank Debentures/Bank
Debenture Trading Programs
- Fraudulent Sites (Including,
but not limited to sites listed at aa419.org & escrow-fraud.com)
- Mailer Pro
- Broadcast or Streaming of
Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
SecureOnlineHosting.com services, including all related equipment, networks
and network devices are provided only for authorized customer use. SecureOnlineHosting.com
systems may be monitored for all lawful purposes, including to
ensure that use is authorized, for management of the system, to
facilitate protection against unauthorized access, and to verify security
procedures, survivability, and operational security. During monitoring,
information may be examined, recorded, copied and used for authorized purposes.
Use of SecureOnlineHosting.com system(s) constitutes consent to monitoring for
Any account found connecting to a third party network or system without
authorization from the third party is subject to suspension. Access to networks
or systems outside of your direct control must be with expressed written
consent from the third party. SecureOnlineHosting.com may, at its discretion,
request and require documentation to prove access to a third party network or
system is authorized.
We reserve the right to refuse service to anyone. Any material that, in our
judgment, is obscene, threatening, illegal, or violates our terms of service in
any manner may be removed from our servers (or otherwise disabled), with or
Failure to respond to email from our abuse department within 48 hours may
result in the suspension or termination of your services. All abuse issues must
be dealt with via troubleticket/email and require a
response within 48 hours.
Sites hosted on SecureOnlineHosting.com's
service(s) are regulated only by U.S. law. Given this fact, and pursuant to
Section 230(c) of the Communications Decency Act, we do not remove allegedly
defamatory material from domains hosted on our service(s). The only exception
to this rule is if the material has been found to be defamatory by a court, as
evidenced by a court order. SecureOnlineHosting.com is not in a position to
investigate and validate or invalidate the veracity of individual defamation
claims, which is why we rely on the legal system and courts to determine
whether or not material is indeed considered defamatory. In any case in which a
court order indicates material is defamatory, libelous, or slanderous in
nature; we will disable access to the material. Similarly, in any case in which
a US Court has placed an injunction against specified content or material; we
will comply and remove or disable access to the material in question.
The language of Section 230(c) of the Communications Decency Act
fundamentally states that Internet services providers like SecureOnlineHosting.com
and many of SecureOnlineHosting.com's other webhosting
services and brands are republishers and not the
publisher of content. Our service merely provides a hosting platform and space
on which to host content, and any creation or publication of content on our
services is the sole responsibility of the third-party user which creates or
publishes the content. Therefore, SecureOnlineHosting.com should not be held
liable for any allegedly defamatory, offensive or harassing content published
on sites hosted under SecureOnlineHosting.com's
If in doubt regarding the acceptability of your site or service, please contact us at email@example.com
and we will be happy to assist you.
Potential harm to minors is strictly forbidden, including but not limited to
child pornography or content perceived to be child pornography (Lolita):
Any site found to host child pornography or linking to child pornography
will be suspended immediately without notice.
Resellers: we will suspend the site in question and will notify you so you
may terminate the account. We will further monitor your activity; more than one
infraction of this type may result in the immediate termination of your
Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the appropriate law enforcement agency.
It is your responsibility to ensure that scripts/programs installed
under your account are secure and permissions of directories are set properly,
regardless of installation method. When at all possible, set
permissions on most directories to 755 or as restrictive as possible.
Users are ultimately responsible for all actions taken under their account.
This includes the compromise of credentials such as user name and password. It
is required that you use a secure password. If a weak password is used, your
account may be suspended until you agree to use a more secure password. Audits
may be done to prevent weak passwords from being used. If an audit is
performed, and your password is found to be weak, we will notify you and allow
time for you to change/update your password.
3.) Zero Tolerance Spam Policy
take a zero tolerance stance against
sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists"
and purchased lists will be treated as spam. Any user who sends out spam will
have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not
be hosted on our servers. This provision includes, but is not limited to SPAM
sent via fax, phone, email, instant messaging, or usenet/newsgroups.
No organization or entity listed in the ROKSO may be hosted on our
servers. Any account which results in our IP space being blacklisted will be
immediately suspended and/or terminated.
SecureOnlineHosting.com reserves the right to require changes or disable as
necessary any web site, account, database, or other component that does not
comply with its established policies, or to make any such modifications in an
emergency at its sole discretion.
SecureOnlineHosting.com reserves the right to charge the holder of the
account used to send any unsolicited e-mail a clean up
fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of SecureOnlineHosting.com.
4.) Payment Information
agrees to pay all applicable fees for Services in effect at the time of sign-up
registration and/or renewal, subject to these Terms. Subscriber agrees to
update and keep current all of Subscriber's billing information, email and all
other contact information. It is the Subscriber's responsibility to verify that
the information submitted is accurate to insure proper billing and continuity
of services. SecureOnlineHosting.com may use Merchant Updater Services to
receive updated billing information from participating providers.
In the event Subscriber is a corporation, limited liability company, partnership, joint venture, other business entity or group of individuals, the person registering for or renewing
SecureOnlineHosting.com Services on behalf of Subscriber hereby certifies that he/she has the authority to and does hereby bind the corporation, limited liability company, partnership, joint venture or other individuals in this manner and in connection with Subscriber's acceptance of all other Terms set forth herein.
5.) CANCELLATION OF SERVICES - REFUND POLICY
Cancellations and Refunds: SecureOnlineHosting.com provides a 30-day money back guarantee for new hosting account registrations, subject to the following terms and conditions:
Nonrefundable Fees: Fees paid by Subscriber in connection with the purchase of SSL certificates, domain privacy, and domain names are nonrefundable, as are Check Refunds of $10.00 or less due to processing fees.
Cancellations After 30 Days. Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal and will be immediately removed from future billing/payments/fees.
Notice of Cancellation. Subscriber agrees to direct all cancellation requests to SecureOnlineHosting.com via email, to firstname.lastname@example.org. The cancellation request must include verification of ownership of the hosting
account and/or domain(s), as determined by SecureOnlineHosting.com. Subscriber must also confirm to SecureOnlineHosting.com that all emails, files, and
databases are preserved and backed up somewhere other than SecureOnlineHosting.com server space.
Chargebacks and Reversals. In the event Subscriber issues a chargeback or reversal of charges without first following the above cancellation procedures, the Subscriber will be responsible
for a $50.00
billing service fee.
You agree to supply appropriate payment for the services received from SecureOnlineHosting.com,
in advance of the time period during which such services are provided. You
agree that until and unless you notify SecureOnlineHosting.com of your desire
to cancel any or all services received, those services will be billed on a
Cancellations must be done in writing via email to support@SecureOnlineHosting.com.
Once we receive your cancellation and have confirmed all necessary information
with you via e-mail, we will inform you in writing (typically email) that your
account has been canceled.
As a client of SecureOnlineHosting.com, it is your responsibility to ensure
that your payment information is up to date, and that all invoices are paid on
time. You agree that until and unless you notify SecureOnlineHosting.com of
your desire to cancel any or all services received (by the proper means listed
in the appropriate section of the Terms of Service),
those services will be billed on a recurring basis, unless otherwise stated in
writing by SecureOnlineHosting.com. SecureOnlineHosting.com reserves the right
to bill your credit card or billing information on file with us. SecureOnlineHosting.com
provides a 10 day grace period from the time the invoice is generated and when
it must be paid. Any invoice that is outstanding for 10 days and not paid will
result in a $10 late fee and/or an account suspension until account balance has
been paid in full. The $10 late fee is applied in addition to whatever else is
owed to SecureOnlineHosting.com for services rendered. Access to the account
will not be restored until payment has been received.
It is the customer's responsibility to notify our sales team via email at email@example.com
after paying for a domain renewal and to ensure the email is received and acted
upon. Domain renewal notices and invoices are provided as a courtesy reminder
and SecureOnlineHosting.com cannot be held responsible for failure to renew a
domain or failure to notify a customer about a domain's renewal.
Subsequently, domain renewals are billed and renewed 30 days before the
renew date. It is the customer's responsibility to notify our sales team via
email at firstname.lastname@example.org for any domain registration
cancellation. No refunds can be given, once a domain is renewed. All
domain registrations, and renewals are final.
Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards
the account and cannot be refunded via Paypal. If you
require assistance with this provision, please contact email@example.com
SecureOnlineHosting.com reserves the right to change the monthly payment
amount and any other charges at anytime.
SecureOnlineHosting.com reserves the right to
cancel, suspend, or otherwise restrict access to the account at any time with
or without notice.
Any abuse of our staff in any medium or format will result in the
suspension or termination of your services.
Customers may cancel at any time by sending an email to firstname.lastname@example.org.
SecureOnlineHosting.com gives you an unconditional 30 day money back guarantee
on managed shared hosting, and reseller solutions for any customer who paid the
first invoice with a credit card or with Paypal.
Cancellations requested after the initial 30 days for Shared and Reseller
accounts will go into effect on the renewal date for that particular hosting
package. Unless specifically requested, the account will remain active until
the period expires. Any request for a refund outside of the initial 30 day
period will be given on a prorated basis from when the refund was requested, if
the account is eligible for a refund. Refunds are determined by the
Cancellation agents at the time the account is canceled.
The following methods of payments are non-refundable, and refunds will be
posted as credit to the hosting account:
- Bank Wire Transfers
- Western Union Payments
- Money orders
There are no refunds on dedicated servers, administrative fees, install fees
for custom software, or domain name purchases. Refund requests for shared and
reseller accounts after the initial 30 days will be refunded on a prorated
basis of any unused time.
Only first-time accounts are eligible for a refund. For example, if you've
had an account with us before, canceled and signed up again, you will not be
eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
6.) Resource Usage
User may not:
1) Use 25% or more of system resources for longer then
90 seconds. There are numerous activities that could cause such problems; these
include: CGI scripts, FTP, PHP, HTTP, etc.
2) Run stand-alone, unattended server-side processes at any point in time on
the server. This includes any and all daemons, such as IRCD.
3) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
4) Run any software that interfaces with an IRC (Internet Relay Chat) network.
5) Run any bit torrent application, tracker, or client. You may link to legal
torrents off-site, but may not host or store them on our shared servers.
6) Participate in any file-sharing/peer-to-peer activities
7) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
8) Run cron entries with intervals of less
than 15 minutes.
9) Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed
10) When using PHP include functions for including a local file, include the
local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
11) To help reduce usage, do not force html to handle server-side code (like php and shtml).
12) Only use https protocol when necessary; encrypting and decrypting
communications is noticeably more CPU-intensive than unencrypted
7.) Bandwidth Usage
are allocated a monthly bandwidth allowance. This
allowance varies depending on the hosting package you purchase. Should your
account pass the allocated amount we reserve the right to suspend the account
until the start of the next allocation, suspend the account until more
bandwidth is purchased at an additional fee, suspend the account until you
upgrade to a higher level of package, terminate the account and/or charge you
an additional fee for the overages.
Unused transfer in
one month cannot be carried over to the next month.
8.) Uptime Guarantee
your shared / reseller server has a physical
downtime that is not within the 99.9% uptime you may receive one month of
credit on your account. Approval of the credit is at the discretion of SecureOnlineHosting.com
dependent upon justification provided. Third party monitoring service reports
may not be used for justification due to a variety of factors including the
monitor's network capacity/transit availability. The uptime of the server is
defined as the reported uptime from the operating system and the Apache Web Server
which may differ from the uptime reported by other individual services. To
request a credit, please contact email@example.com
with justification. All requests must be made in writing via email. Uptime
guarantees only apply to shared
/ reseller solutions.
Dedicated servers are covered by a network guarantee in which the credit is
prorated for the amount of time the server is down which is not related to our
9.) Price Change
The amount you pay for hosting will never increase from the date of purchase.
We reserve the right to change prices listed on SecureOnlineHosting.com, and
the right to increase the amount of resources given to plans at any time.
Discounts and coupon codes are reserved for first-time accounts *or first-time
customers* only and may not be used towards the purchase of a domain
registration unless otherwise specified. If you have signed up using a
particular domain, you may not resign up for that domain using another coupon
at a later date. Any account found in violation of these policies will be
reviewed by our sales department and the appropriate invoices will be added to
the account. Coupon abuse will not be tolerated and may result in the
suspension or termination of the account. Coupons or discounts are only valid
towards the initial purchase, and do not affect the renewal or recurring price.
Customer agrees that it shall defend, indemnify, save and hold SecureOnlineHosting.com
harmless from any and all demands, liabilities, losses, costs and claims,
including reasonable attorney's fees asserted against SecureOnlineHosting.com,
its agents, its customers, officers and employees, that may arise or result
from any service provided or performed or agreed to be performed or any product
sold by customer, its agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless SecureOnlineHosting.com against liabilities arising
out of; (1) any injury to person or property caused by any products sold or
otherwise distributed in connection with SecureOnlineHosting.com; (2) any
material supplied by customer infringing or allegedly infringing on the
proprietary rights of a third party; (3) copyright infringement and (4) any
defective products sold to customers from SecureOnlineHosting.com's
By using any SecureOnlineHosting.com
services, you agree to submit to binding arbitration. If any disputes or claims
arise against SecureOnlineHosting.com or its subsidiaries, such disputes will
be handled by an arbitrator of SecureOnlineHosting.com's
choice. An arbitrator from the American Arbitration Association or the National
Arbitration Forum will be selected in the state of Texas. Arbitrators shall be
attorneys or retired judges and shall be selected pursuant to the applicable
rules. All decisions rendered by the arbitrator will be binding and final. The
arbitrator's award is final and binding on all parties. The Federal Arbitration
Act, and not any state arbitration law, governs all arbitration under this
Arbitration Clause. You are also responsible for any and all costs related to
SecureOnlineHosting.com shall not be responsible for any damages your business
may suffer. SecureOnlineHosting.com makes no warranties of any kind, expressed
or implied for services we provide. SecureOnlineHosting.com disclaims any
warranty or merchantability or fitness for a particular purpose. This includes
loss of data resulting from delays, no deliveries, wrong delivery, and any and
all service interruptions caused by SecureOnlineHosting.com and its employees.
13.) Disclosure to law enforcement
SecureOnlineHosting.com may disclose any subscriber information to law
enforcement agencies without further consent or notification to the subscriber
upon lawful request from such agencies. We will cooperate fully with law
14.) Changes to the TOS
SecureOnlineHosting.com reserves the right to revise its policies at any time